Frequently Asked Questions
Everything you need to know about shopping with Astral Services
What are your standard shipping times?
We offer expedited and standard shipping options. Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
Astral Services provides a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the products on Astral Services covered by a warranty?
Yes, many of our retail items come with a standard 1-year manufacturer warranty. Please check the specific product description page for detailed warranty information regarding your purchase.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order begins processing in our warehouse and can no longer be changed, though you may still return it once received.